RED TIC is currently looking for a qualified VMware Support Engineer to join the technical support team of our client. As a VMware Support Engineer, you will play a crucial role in providing support for our client’s virtualization infrastructure, ensuring optimal performance, and resolving technical issues.
MISSION :
Technical Support:
- Provide technical support for VMware virtualization environments, including vSphere, ESXi, and related components.
- Diagnose and troubleshoot issues reported by clients, ensuring timely resolution.
Customer Interaction:
- Communicate effectively with customers to understand and address their technical concerns.
- Collaborate with cross-functional teams to resolve complex technical issues.
Documentation:
- Document support processes, troubleshooting steps, and solutions for internal knowledge base and customer reference.
Performance Optimization:
- Perform regular system monitoring, analysis, and performance tuning to ensure efficient VMware infrastructure.
Upgrades and Patching:
- Assist in planning and executing VMware software upgrades and patches.
- Stay informed about the latest VMware technologies and updates.
REQUIRED PROFILE : VMWARE
- Proven experience in providing technical support for VMware virtualization solutions.
- Strong knowledge of vSphere, ESXi, and associated technologies.
- Familiarity with networking concepts and storage configurations in a virtualized environment.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and customer service skills.
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