L’entreprise recrute un profil IT Project and service Manager pour plusieurs missions au sein de l’équipe technique IT.

Missions :

• Manage other projects or services as needed to support continued Office IT services development ;
• Manage productivity services as assigned, with regular reporting, user support ,problem tracking and resolution, improvement plans and service evolutions. Productivity services includes messaging (Microsoft Exchange), instant messaging (Skype For Business), web messaging, mobile messaging (Activesync), multimedia conferencing (Coop’Net), distribution lists ;
• Contribute to  publish KPI’s, dashboards and status reports, as appropriate for the managed service(s) and project(s) ;
• Communicate on service availability and service evolutions ;
• Define and produce, key documents specific to the project or service, such as service description, architecture, OLA/SLA, problem/root cause analysis, escalation procedure,  project plans, RFP, test/acceptance plans ;
• Develop and define global policies and standards for the managed service(s) and projects ;
• Develop and maintain communications with other departments ;
• Participate in crisis management teams for major issues on managed service(s) and project(s).

Profil recherché : Project

Qualification:

• Engineering degree in computer science ;
• 5 years project / service management experience and certification, ITIL foundation certification ;
• Flexibility and ability to adapt to constantly changing environment ;
• Customer satisfaction oriented ;
• Capability to take initiative, make decisions, react quickly and effectively in critical situations ;
• Strong analytical, verbal and written communications skills ;
• Strong team work and virtual team capability, results oriented ;
• Ability to work autonomously with minimal guidance on objective / expected results ;
• Fluent in written and spoken French and English ;
• Communication, organization, prioritization skills ;
• Microsoft environment technical expertise beneficial, particularly Windows environments (Operating System, Office), Outlook-Exchange, Skype for Business, Active Directory.

Advanced Core Competencies:

• Agility, Flexibility and innovation ;
• Results Driven ;
• Prioritization and Balance ;
• Global Effectiveness ;
• Customer Service Orientation ;
• Teamworking and networking ;
• Communication.

Proficient Core Competencies:

• Operational and Financial Excellence ;
• Knowledge Development.

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