Main Activities:

• Execute operational process steps within ServiceNow.
• Provide end-user support via tickets, emails, Teams chat, or video calls.
• Create ad-hoc reports in ServiceNow.
• Perform simple data-oriented analyses.
• Contribute to continuous improvement initiatives, including UAT execution.

Required Skills & Experience:

• Knowledge of the SPM module (basics of Demand, Project, Program, Portfolio, Resource Management, and Reporting).
• Fluent in English (written and spoken).
• Comfortable communicating directly with end users.
• Availability aligned with the Paris time zone (±1 hour).